Contact for Disclosure, Correction and Deletion Requests

Administration Division
Dynaword Incorporated
Shinjuku Hirose Bldg., 4-7 Yotsuya, Shinjuku-ku, Tokyo 160-0004, Japan
Tel.: +81-3-3355-2411 / Fax: +81-3-3355-2412

Confirmation of Identity

1. Confirmation of the Subject of the Personal Information

For us to accept a request, we need to verify that you are the actual subject of the personal information for which the request is being made.
Specifically, when submitting a Request for Disclosure of Personal Information or a Request for Correction, etc. of Personal Information, please provide one of the following forms of identification: driver’s license; passport; health insurance card; pension book; basic resident registration card (with photo); residence card; or special permanent resident certificate. Either present the identification in person or enclose a copy of it if submitting the request by mail.

2. Confirmation of the Agent (Requests by Proxy)

While this is not applicable when you submit a request for yourself, if your request is made by proxy, we will need to verify the identity of the agent in addition to the above verification.
Specifically, when submitting a Request for Disclosure of Personal Information or a Request for Correction, etc. of Personal Information, the agent must provide one of the following forms of identification: driver’s license; passport; health insurance card; pension book; basic resident registration card (with photo); residence card; or special permanent resident certificate. The agent should either present the identification in person or enclose a copy of it if submitting the request by mail.
Additionally, the agent must provide documentation confirming their authority to act on behalf of the subject of the information, such as the following: power of attorney; official documents confirming parental authority (e.g. certified copy of family register); or official documents confirming authority as a guardian of an adult (certificate of registered matters regarding guardianship of an adult).
Please black out any information on the registered domicile in the confirmation documents prior to submission.

Designated Forms for Disclosure, Correction or Deletion Requests

When making a request, you should use the form designated by Dynaword—either a “Request for Disclosure of Personal Information” or a “Request for Correction, etc. of Personal Information.”

Submission of Disclosure, Correction or Deletion Requests

We only accept a Request for Disclosure of Personal Information or Request for Correction, etc. of Personal Information either in person or by mail. This is in order to verify the identity of the subject of the personal information (and any agent) and to ensure the security of personal information.
If you submit a request by mail, we ask that you use a method that permits tracking, such as registered mail or simple registered mail. Postal charges shall be paid by the sender. It will be helpful if you indicate “Contains Personal Information Request” in red on the envelope.

Handling Charge

A uniform fee of 500 yen (incl. tax) is to be paid in advance for requests for disclosure and/or notification of purposes of use. Please pay the fee in person when submitting the request or, if you send the request by mail, enclose a postal money order with the amount of 500 yen in the envelope.

Notification of the Result

The result of your request will be provided either in person to the subject of the personal information or his or her agent, or by registered mail to the address on the official document used to verify the identity of the subject of the personal information or his or her agent.

If Your Request Cannot Be Accepted

In some cases, we may not be able to disclose the information you requested or otherwise accept your request as we are not in possession of the requested personal information. Please note, however, that we are unable to refund any handling charges paid for requests for disclosure or notification of purposes of use.

Documents to Be Submitted When Requesting Disclosure, Correction or Deletion of Personal Information

To request the disclosure, correction or deletion of personal information, print the applicable request form (below), fill in all the required information and deliver it to us either in person or by mail along with documentation for the verification of your identity (or of your agent).

• Request for Disclosure of Personal Information (PDF)
• Request for Correction, etc. of Personal Information (PDF)

Other Information Regarding Personal Information Subject to Disclosure

1. Name of Business Operator and Contact Details for Personal Information Protection Manager

General Manager, Administration Division
Dynaword Incorporated
Shinjuku Hirose Bldg., 4-7 Yotsuya, Shinjuku-ku, Tokyo 160-0004, Japan
Tel.: +81-3-3355-2411 / Fax: +81-3-3355-2412

2. Purposes of Use of Personal Information Subject to Disclosure

3. Contact for Complaints Relating to Handling of Personal Information Subject to Disclosure

General Manager, Administration Division
Dynaword Incorporated
Shinjuku Hirose Bldg., 4-7 Yotsuya, Shinjuku-ku, Tokyo 160-0004, Japan
Tel.: +81-3-3355-2411 / Fax: +81-3-3355-2412

About Accredited Personal Information Protection Organization

The Company is a company subject to JIPDEC, an accredited personal information protection organization. If you have a complaint or wish to make a consultation in relation to personal information handled by us, you may directly address it to JIPDEC using the contact information below.

Name: JIPDEC
Contact: Personal Information Protection Consultation Service Office
Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
Tel.: +81-3-5860-7565 / 0120-700-779 (domestic toll-free calls)